Terms of service

Last updated: November 5, 2026

OVERVIEW

This website is operated by My Store. Throughout the site, the terms “we”, “us” and “our” refer to My Store. My Store offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein or hyperlinked.

 

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SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any unauthorized or illegal purpose nor violate any laws in your jurisdiction.

 

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SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. Credit card information is always encrypted during transmission over networks.

 

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SECTION 3 - CUSTOM MADE-TO-ORDER PRODUCTS & REPLACEMENTS

Products available through our store are custom made-to-order personalized gifts, keepsakes, jewelry, drinkware, and home decor. All sales of custom-made items are subject to our Refund & Remake Policy.

Because goods are personalized on demand, returns for buyer's remorse are not accepted. Damaged, defective, or misprinted items are covered by our Free Remake Guarantee (30 days for USA / 55 days for International) with photographic verification.

 

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SECTION 4 - BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or limit quantities on any order placed with us. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email or billing address provided at checkout.

 

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SECTION 5 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

 

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SECTION 6 - CONTACT INFORMATION

Questions about the Terms of Service should be directed to:

• Store: My Store

• Email: packloyd@gmail.com

• Address: United States

• Refund Policy: https://ug0z9b-1e.myshopify.com/policies/refund-policy

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SHIPPING POLICY

Last updated: November 5, 2026

Thank you for shopping at My Store. Below are the terms, lead times, and carrier details that govern our fulfillment process.

 

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1. Custom Handcrafted Production Times

All of our personalized gifts, custom jewelry, acrylic keepsakes, drinkware, and printed home decor are individually made-to-order. Each item passes through custom personalization, precision fabrication, quality inspection, and packaging before dispatch.

• Standard Production Time: 1 to 3 business days (Monday – Friday, excluding federal holidays).

• Peak Holiday Seasons: During high-volume holiday periods (Valentine's Day, Mother's Day, Father's Day, and Christmas), production may require 3 to 5 business days.

 

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2. Fulfillment Origin & Carriers

All items are crafted and dispatched directly from our primary fulfillment facility located in Florida, USA.

• Domestic USA Orders: Shipped via USPS (Standard) or FedEx (Priority). We deliver to residential addresses, domestic P.O. Boxes, and APO/FPO military bases.

• International Orders: Dispatched via international freight partners with door-to-door tracking, and delivered by your local national postal carrier (e.g., Canada Post, Royal Mail, Australia Post, etc.).

 

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3. Estimated Delivery Times & Rates

Transit times apply after custom production is complete and your package is handed to the carrier:

*Note: Destination availability depends on active checkout shipping zones.

 

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4. Customs, Duties & Taxes (International)

Items entering international destinations may be subject to import taxes, customs duties, or VAT imposed by the destination country. These charges are the responsibility of the recipient.

 

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5. Order Modifications & Cancellations

Because items enter personalized fabrication shortly after placement, changes to shipping addresses or cancellations must be requested within 2 hours of ordering by emailing packloyd@gmail.com. Once production has started, an order cannot be canceled or modified.